Privacy Policy
Last Updated: January 15, 2025
At Irillventex, we recognize that your privacy matters. This policy explains how we handle information when you visit our website or use our investment literacy services. We're based in Belgium and operate under European data protection laws, which means we take this stuff seriously.
We've written this in plain language because legal jargon helps no one. If something's unclear, reach out. We're here to answer questions.
Who We Are
Irillventex operates from Sint-Jorisstraat 71, 8000 Brugge, Belgium. We provide investment literacy education to help people make informed financial decisions. When we say "we," "us," or "our" in this policy, we're talking about Irillventex.
You can reach us at [email protected] or call +3250364644 during business hours if you have concerns about how we handle your data.
What Information We Collect
Information You Give Us Directly
When you interact with our services, we might collect:
- Your name and contact details when you sign up for programs or reach out to us
- Educational background and investment experience level to tailor learning materials
- Payment information when you enroll in paid courses
- Questions or feedback you share through our contact forms or email
- Preferences about course topics and learning formats
Information We Collect Automatically
Like most websites, ours gathers some technical data when you visit:
- Your IP address and general location (city level, not your exact address)
- Browser type and device information
- Pages you visit and how long you spend on them
- Where you came from before landing on our site
- Time and date of your visits
We use standard web technologies like cookies and similar tools to collect this information. You can control cookies through your browser settings, though some features might not work perfectly if you disable them all.
How We Use Your Information
We're not in the business of collecting data for its own sake. Here's what we actually do with it:
- Deliver our services: Process enrollments, send course materials, answer questions, and provide the education you signed up for.
- Improve what we offer: Understand which topics resonate, identify confusing sections, and develop better learning resources.
- Communicate effectively: Send course updates, respond to inquiries, and share relevant educational content you might find valuable.
- Handle administrative tasks: Process payments, maintain records, and fulfill legal obligations.
- Protect our platform: Prevent fraud, identify technical issues, and keep our systems secure.
Marketing Communications: We'll only send promotional emails if you've opted in. You can unsubscribe anytime using the link in every email. Course-related messages (like enrollment confirmations) aren't marketing, so those will still come through even if you opt out of promotional content.
Legal Basis for Processing (GDPR Stuff)
Under European law, we need a valid reason to process your data. Here's our framework:
- Contractual necessity: Processing enrollment data, delivering courses, and handling payments
- Legitimate interests: Improving our services, analyzing website usage, and preventing fraud
- Consent: Sending marketing emails and using non-essential cookies
- Legal obligations: Maintaining financial records and complying with Belgian regulations
Who We Share Information With
We don't sell your data. Period. But we do work with other companies to run our business:
| Service Type | Purpose | Examples |
|---|---|---|
| Payment processors | Handle transactions securely | Credit card processing, invoicing |
| Email services | Send course materials and updates | Transactional and marketing emails |
| Hosting providers | Store data and run our website | Server infrastructure, backups |
| Analytics tools | Understand website usage | Traffic analysis, user behavior |
| Learning platforms | Deliver educational content | Video hosting, course management |
These partners are contractually required to protect your data and can only use it for the purposes we specify. We vet them carefully and only work with companies that meet European data protection standards.
Legal Disclosures
We'll share information if required by law, court order, or regulatory authority. We might also disclose data if necessary to prevent fraud or protect someone's safety.
International Data Transfers
Most of our data stays within the European Economic Area. When we use services based outside the EEA (like some cloud providers), we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions recognized by European authorities.
Your data receives the same level of protection regardless of where it's processed.
How Long We Keep Your Data
We don't keep information longer than necessary. Here's our general approach:
- Active students: Data retained throughout your enrollment and for a reasonable period after course completion to provide support
- Inquiry data: Contact form submissions kept for two years unless you become a student
- Financial records: Maintained for seven years to comply with Belgian accounting requirements
- Marketing data: Kept until you unsubscribe, then removed within 30 days
- Website analytics: Aggregated data retained indefinitely; individual visit data deleted after 14 months
When we delete data, it's gone from our active systems. Backup copies are purged during routine maintenance cycles.
Your Privacy Rights
Under GDPR and Belgian law, you have substantial control over your personal data. Here's what you can do:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide it in a readable format within 30 days of your request.
Correct Inaccurate Data
If something's wrong or outdated, let us know and we'll fix it. You can often update basic information yourself through your account settings.
Delete Your Data
You can request deletion of your personal information. We'll comply unless we have a legal obligation to keep certain records (like financial documents) or need the data to complete a service you've requested.
Restrict Processing
You can ask us to limit how we use your data while we resolve questions about accuracy or lawfulness of processing.
Object to Processing
You can object to processing based on legitimate interests or for marketing purposes. We'll stop unless we have compelling grounds to continue.
Data Portability
For data you've provided directly and we process automatically, you can request a machine-readable copy to transfer elsewhere.
Withdraw Consent
Where processing relies on your consent, you can withdraw it anytime. This doesn't affect the lawfulness of processing before withdrawal.
How to Exercise Your Rights: Email us at [email protected] with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we might charge a reasonable fee for excessive or repetitive requests.
Security Measures
We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. This includes:
- Encrypted transmission of sensitive data using industry-standard protocols
- Regular security assessments and updates to our systems
- Access controls limiting who can view personal information
- Secure backup procedures with encrypted storage
- Training our team on data protection responsibilities
No system is completely secure, but we continuously work to minimize risks. If we become aware of a data breach that poses significant risk to your rights, we'll notify you and relevant authorities as required by law.
Cookies and Tracking
Our website uses cookies, small files stored on your device that help the site function and improve your experience. We use:
Essential Cookies
These are necessary for the website to work. They handle things like keeping you logged in and remembering your language preference. You can't opt out of these while using our site.
Analytics Cookies
These help us understand how people use our site so we can make it better. They tell us which pages are popular and where people get confused. We aggregate this data so individual browsing isn't tracked.
Marketing Cookies
Used occasionally to measure campaign effectiveness. These require your consent, which you can provide or withdraw through our cookie banner.
Most browsers let you control cookies through settings. Blocking all cookies might affect functionality on our site and others you visit.
Children's Privacy
Our services target adults making financial decisions. We don't knowingly collect data from anyone under 16 without parental consent. If you believe we've inadvertently collected information from a minor, contact us immediately and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users by email and update the "Last Updated" date at the top.
Continued use of our services after changes indicates acceptance of the updated policy. If you disagree with changes, you can stop using our services and request data deletion.
Complaints and Supervisory Authority
If you're unhappy with how we handle your data, please contact us first so we can address your concerns. If you remain unsatisfied, you have the right to lodge a complaint with Belgium's Data Protection Authority:
Data Protection Authority
(Gegevensbeschermingsautoriteit)
Drukpersstraat 35, 1000 Brussels, Belgium
Phone: +32 2 274 48 00
Website: www.dataprotectionauthority.be
Contact Information
For privacy-specific questions or to exercise your rights, email us with "Privacy Request" in the subject line. We'll respond within 30 days.